Terms of Service

These terms form an agreement between [LEGAL ENTITY NAME](“Aselios”, “we”) and the business that registers or uses the service (“Customer”, “you”). By creating an account or using the platform, you accept them on behalf of your organisation.

Aselios is built for hospitality operators: competitive analysis, performance recommendations, concept validation and creation, menu audits, and drinks-programme development. It is designed for professional use in a business, rather than for personal or consumer use.

Please keep your account details accurate and your credentials to yourself. Activity under your account is treated as yours, so do tell us promptly if you think someone else has been using it and we will help you close it off.

Aselios sells one-off deliverables. There are no subscriptions, no recurring billing and nothing that renews on its own — you pay once, per report, and you are charged again only when you order again. Payments are taken through Stripe, and the price shown at checkout is the price charged. Prices are exclusive of taxes unless stated, and applicable taxes are yours to settle. Refunds are covered in section 6.

Everything we produce is built from what you tell us at intake, together with what we can find in public sources. The intake is the foundation of the whole document: a report can only be as accurate as the venue, the address and the material it was given to work from.

So when you submit an intake, you are confirming that:

• the business you name is one you own, operate, or are authorised to act for;
• the details you enter — name, address, concept, positioning, and which F&B venues are to be covered — are correct and current;
• any document you upload is what you have described it to be: a menu upload is a real, current menu for that venue, in a form that can be read.

On our side, we make reasonable efforts to notice an obvious mismatch before anything is produced, and where an input looks stale, incomplete or inconsistent we say so in the document rather than quietly working around it. That is a genuine effort and not a guarantee: we are not in a position to verify that a menu is the current one, that a document belongs to the venue named, or that a brief describes the business you had in mind.

Where a deliverable is affected by information that turns out to be inaccurate, incomplete or out of date, that is not a fault in the service and is not a basis for a refund. We will point to what went wrong so you can order again on a corrected footing.

We would far rather put something right than argue about it, so this is deliberately short.

Each deliverable is produced to order at the moment you place it, so a completed report is not refundable as a matter of course. Where the fault is ours — nothing arrived, or what arrived was materially defective for reasons on our side — write to hello@aselios.com within 14 days with your order reference and we will put it right, by reissuing the work or by refunding it. Deliverables affected by the information supplied at intake are covered by section 5.

Where a refund is agreed, this is how it is paid. It is returned through Stripe to the card or account that paid for the order, and only to that one. We are not able to send a refund to a different card, a different account or a different person, and we do not refund by bank transfer or any other route. This is a straightforward anti-fraud and anti-money-laundering position and we apply it without exception, so please do not ask us to make one. If the original payment method has since closed, we will hold the value as credit against a future order instead. Refunds are made to the payer of record for that order, and we are not able to act on a refund instruction given by, or for the benefit of, anyone else.

You keep ownership of everything you send — venue data, menus, documents, briefs. You grant us a limited licence to use it for the single purpose of producing your deliverable, and you confirm you are free to share it with us and that doing so infringes nobody’s rights.

Please send only what the work needs.Our intakes ask for operating information about an F&B venue, so there is no reason to include personal data beyond what a deliverable requires, special-category personal data, card or bank details, passwords or access credentials, staff records, or third-party material you are not free to pass on. If a document you are about to upload contains anything of that kind, please take it out first.

We treat what you send as confidential, keep access to it tight, and use it only to produce your deliverable and to run and improve the service. Our Privacy Policy sets out the detail, including the infrastructure and model providers who handle it on our instructions. We should be straightforward with you on one point, though: no system that transmits or stores data is completely secure, so we cannot promise absolute security or promise that unauthorised access will never happen. Please keep that in mind, and do not send us anything whose disclosure would cause real harm to you or to anyone else.

The deliverables we produce are yours to use freely in your business — print them, share them internally, act on them, build on them. What stays with us is the platform itself: the software, templates, models and methodology behind the work. Nothing here transfers ownership of that underlying technology in either direction.

Our deliverables are AI-assisted professional drafts. They are researched carefully and written to be acted on, but they can still contain errors or omissions, and they do notconstitute legal, financial, tax, licensing, food-safety or other regulated advice. Please review them, and check compliance in your own jurisdiction — alcohol licensing, allergen disclosure, labelling, health and hygiene rules, and the legality of pricing — before acting. That judgement remains yours, and it is one no report can make for you.

Local rules are not applied automatically.Our deliverables do not adapt themselves to the food and drink restrictions in force where you trade. We do not maintain a register of national or local legislation, and we make no representation about what is permitted at your address. Where a restriction applies to your venue — alcohol in the drinks list, alcohol used in cooking, halal or kosher requirements, restricted or prohibited ingredients, or anything else — it is for you to declare it in the intake using the options provided, and to remove from the finished deliverable anything that would not comply locally. Our intake offers those options so you can set them; it does not detect them, and an option left unticked is read as not required.

We ask that you use Aselios lawfully and in good faith: not for unlawful, infringing, discriminatory or deceptive purposes, and not to reverse-engineer, scrape or resell the platform. The standards we hold ourselves to are set out in our Ethics & Responsible Business Charter. Where these terms are broken we may decline or suspend service, and we will tell you why.

Some parts of the service rely on third parties — Stripe for payment, connected storage, and the providers listed in our Privacy Policy. Those are governed by their own terms and privacy policies, for which they are responsible.

We work to keep the service available and to answer you quickly when something needs attention. We do not commit to a specific service level unless we have agreed one with you in writing.

The next three sections are the standard legal limits. Every business needs them, so we have kept them as brief as the law allows. To the maximum extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, express or implied.

To the extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid in the twelve months before the claim, and we are not liable for indirect, incidental or consequential damages. Nothing here limits liability that cannot be excluded by law.

If a claim is brought against us because the service was misused, or because of content submitted in breach of these terms, you agree to cover us for it.

Either party may end this agreement as described in your plan, and we may suspend or end it for a breach of these terms. When it ends, your right to use the service ends with it; what happens to your data is set out in our Privacy Policy.

Each of us will protect the other’s non-public information shared in connection with the service, and use it only as needed to do what these terms describe.

These terms may be updated from time to time. Where a change is material we will update the date above and, where it matters to you, tell you by email or in the product. Continuing to use the service after a change takes effect means you accept it.

These terms are governed by [GOVERNING LAW & JURISDICTION], and any dispute is subject to the courts specified there.

Any question about these terms — including one you would rather ask before ordering than after — hello@aselios.com. We answer every one.